Support

We're here to help. Find answers in our documentation, join the community, or reach out directly.

Discord Community

Fastest way to get help

Join our Discord server to chat with other users, get help from the community, and connect directly with the developer.

Documentation

Guides and references

Browse our comprehensive documentation for guides, tutorials, and reference material on all Elysium features.

Community Forum

Discussions and Q&A

Search existing discussions or post your questions. Great for detailed troubleshooting and feature discussions.

Email Support

Direct assistance

For account issues, billing questions, or anything that needs private discussion, send us an email.

Priority Support

For commercial license holders

Commercial license holders receive priority support with faster response times. If you have a commercial license and need assistance, please include your company name in your support request.

Frequently Asked Questions

How do I reset my password?

Go to the login page and click "Forgot Password". You'll receive an email with instructions to reset your password.

Where is my data stored?

Your schedule data is stored locally on your device in OpenTime format (human-readable YAML files). If you have a Basic or Pro subscription with cloud sync enabled, an encrypted copy is also stored in our cloud for syncing across devices.

How do I cancel my subscription?

You can cancel your subscription at any time from your account dashboard. Your subscription will remain active until the end of your billing period.

Can I export my data?

Yes! Your data is already in an open format (OpenTime/YAML) stored locally on your device. You can access, copy, or back up these files at any time without any export process needed.

How do I redeem a license code?

You can redeem license codes in the Elysium app under Settings → License, or from your account dashboard on the web.